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- Hours Mon-Fri 9-5
We stand behind our products. If the unit is not meeting the agreed upon requirements, contact us to return it within 30 days for a full refund.
We value our customers and are sensitive to the proprietary nature of your production process and materials. Whether you are ordering equipment, providing us with materials to sample cut or are utilizing our cutting services, an ISO- approved security process is in place, which maintains your company’s anonymity.
When an equipment order is placed, a job number is assigned and used throughout the production and assembly processes. Our engineering and manufacturing departments design and produce your equipment utilizing your specs, but at no time are they aware of your company’s identity. We do not need to know how your company processes materials or its end use in order to develop a system to address your feeding and cutting needs. For this reason, we do not sign non-disclosure agreements. If you think it is necessary to divulge trade secrets or proprietary information that requires us to sign a nondisclosure agreement, we will do so only after it has been thoroughly reviewed by our legal counsel. The costs incurred for this review will be billed to you.
If you would like to “try before you buy,” we offer sample testing services. When your sample material is received, an identification number is assigned. All internal correspondences relating to your sample carry this number. This number also appears on your samples when they are returned to you. Your company name never appears on your sample. The excess sample material is returned, if requested. If there is no request for the return of the sample, the material will be held for 4-6 weeks and then discarded.
Prepayment is required before delivery.
The following criteria must be met to achieve established account status:
Deposit Payments - None*
Final Shipments - Net 30 Days*
Deposit Payments - 50% before work begins
Final Shipments - Net 30 days*
Deposit Payments - 50% before work begins
Final Shipments - 50% before shipment
Deposit Payments - 50% before work begins
Final Shipments - Individually reviewed and set
Applies to: All suppliers providing goods and/or services to AZCO Corp.
By accepting a purchase order from AZCO Corp., the supplier agrees to the following terms:
The supplier shall provide the products, processes, and/or services as specified in the purchase order and applicable documentation. Any changes must be approved by AZCO Corp. prior to implementation.
Suppliers shall obtain prior written approval from AZCO Corp. for the following, as applicable:
Suppliers must ensure that all personnel performing work under our orders are qualified and competent, including any certifications required by law or contract.
Suppliers must maintain effective communication with AZCO Corp. regarding delivery status, nonconformances, or changes that may affect the product or service.
AZCO Corp. monitors supplier performance for on-time delivery, product/service conformity, and responsiveness. Suppliers may receive performance ratings periodically. Poor performance may result in corrective action or removal from the approved supplier list.
Products may be subject to verification or validation by AZCO Corp. or its customers. This may include inspection at the supplier’s premises or upon receipt at our facility.
Suppliers must notify AZCO Corp. of any suspected or actual nonconforming product or process. Disposition of such material shall only proceed with written authorization.
Suppliers shall retain records of conformity and traceability for a minimum of 3 years . Records shall be made available upon request.
AZCO Corp., its customers, and regulatory authorities reserve the right to access relevant areas of facilities and applicable documented information.
Suppliers are expected to protect confidential information and uphold ethical business practices.
